Refund policy

Returns & refunds

NestU is operated by AstroPro Marketing, LLC. For help, email michael@goastropro.com with your order number.

Something arrived wrong?

Contact us within 30 days of delivery if an item is damaged, defective, incorrect, or missing parts. Include a description and clear photos or a short video where reasonably possible. We will review the issue and offer an appropriate replacement or refund for a confirmed problem, at no additional cost to you. Your rights under applicable law are not limited by this reporting window.

Return instructions

Do not send any item back before receiving our written instructions. Our office and the sender address printed on a parcel are not customer return locations. We may resolve an issue without a physical return. If a return is necessary for a confirmed product problem, we will arrange an approved destination and cover reasonable return shipping. NestU remains your point of contact; you do not need to negotiate with our supplier.

Change of mind

We do not currently offer change-of-mind returns or exchanges, including an incorrectly selected size, model, or color. Check your selection before ordering. This does not affect remedies for faulty, misdescribed, or incorrectly supplied items or any mandatory consumer rights.

Cancellations and delivery problems

Email us immediately to request cancellation or an address correction. We will help if the order can still be stopped before dispatch, but cannot guarantee changes once fulfillment has begun. Contact us if tracking stalls or your order has not arrived within the published estimate; we will investigate and explain the available resolution. If we cannot ship within the stated dispatch period, we will notify you and offer the delay or cancellation/refund options required by law.

Refund timing

Approved refunds are submitted to the original payment method within 5 business days. Your bank or payment provider may take an additional 5–10 business days to post the refund. A replacement is subject to stock; if unavailable, we will offer a refund.